Woolworths pathetic accounts

My mother-in-law who is in a wheel chairs visited the Mosselbay Mall Woolworths on the 23rd of Dec 2015 to open an account. She takes ALL the documents with her to open a new account. Completes all the forms. So WW Mosselbay mall informs her that they will have to fax the forms and will only know in 2 days if they received the fax!! She then hears nothing. 2 Weeks ago she was asked to take the same forms again in! Today 19/1/16, she receives another call asking her to bring the documents in again!!<br> ***!!??? Doesn't WW have scan to e-mail????? What is going on???<br> She is a pensioner that cannot walk and spends 99% of her time in a wheel chair!!<br> Damn WW, it is the age of technology!!!<br> Get a grip!!!