woolworths owes me money disgusted

On the 16th April I went to Woolworths to pay my Virgin mobile account using the pay pal services. They put through R237 twice which totals R474 and they said there system stopped working and I showed them the money came off my bank. I am waiting for the money to be returned into my account and they haven't even bothered to check if the money has gone back into my account. I am so angry with Woolworths Menlyn mall. The manager helping me was Neo and its disgusting I'm waiting for my money to be returned into my account. It should have been given to me on cash!!!! Who do they think they are when it was there error!!!!! Tarri Botes ***. My number was *** please use *** until further notice. I always thought Woolworths was quality but your service is horrific.