Woolworths Order #o*** - Marked “Delivered”, Not Received, Delivery Team Ignoring for 48+ Hours (Woolworths was fully notified)

My order from 5 November (14:00–17:00 delivery slot) was falsely marked as “Delivered” in the app, but nothing was delivered.

I contacted Woolworths immediately after the failed delivery — by phone, email and WhatsApp. Multiple Woolworths departments rep**** and confirmed in writing that my case was forwarded to the delivery team.

**Woolworths was fully notified of the issue since the evening of 5 November.**

Despite this, the delivery team has not responded for more than 48 hours.

I set a clear deadline for resolution — **7 November at 09:00** — and informed Woolworths about it. **They were notified in advance, yet the deadline has been ignored.**

This is unacceptable service and a violation of the Consumer Protection Act.

I am now proceeding with: 1. A formal complaint to the National Consumer Commission, 2. A chargeback with my bank, 3. Further public escalation until resolved.

I expect an immediate response and an actual solution — not more internal hand-offs.