WOOLWORTHS ONLINE WORST SERVICE EVER

Placed an online order only for items to arrive short. Called woolworths online, spoke to Khanisa she said she will mail the couriers and get back to me which she didn’t. I called her back she said sorry she got no feedback. I then tried again then she was unavailable. Spoke to Ntombie, same thing happened for a few days. Spoke to Koelsum and same thing happened for a few days again. I keep having to follow up. I called again this morning (it is 2 weeks later) spoke to Noma she said unfortunately there’s no stock they’ll have to refund me which takes 5 working days. WOW. Could they not have said this 2 weeks ago? I mean really woolworths your online customer care is pathetic.