Woolworths Online - What a bad experience!

<p>Very disappointed in Woolworths online service. Ordered and paid for a substantial order to be delivered between 6 and 8 pm yesterday.. It arrived before 3 pm and only half the order was despatched, no phone call and no substitutions! Of the 50% of the order despatched there were another 7 items missing that were unaccounted for. Phoned the call centre 3 x as after waiting in excess of 6 minutes on hold , once I started to explain my problem the phone was put down on me twice. 1715 hrs and the driver is back with the items he " forgot in his van". Still some items unaccounted for and still no explanation.I asked him the reason for delivering 3 hours earlier than asked and his response was that he prefers to deliver here first before going onto Ballito !! So is the delivery time when it suits the Woolworths driver or when it suits me? And why is there a substitution offer online if woolworths don't follow it? Still waiting for the call from Gateway Woolworths management too but I won't hold my breathe!</p>