1 reviews | Active since Jul 2011
Woolworths online theft
Woolworths online advertises promotions, but when they don’t have stock of your preferred product, they charge full price for any substitution. In my case, I ordered a case of MCC. The promotion was -30% on any case of wine. When I arrived at the store for collection, they admitted to having no stock of the one I wanted and offered me a substitute (which had the same shelf price). When asked, the staff at the store said they did not have insight into charges. I had to reasonably assume that they would honour the promotion, since the cost to them was the same and the fault was after all theirs. When I received the emailed invoice, I discovered they charged me R810 instead of R567. They claim this is in their t&c’s. I have read their t&c’s and they are vague to say the least. Regardless of whether one interprets it this way (and I don't) this is an unfair and underhanded way to treat clients. I placed the order on 13 Dec and asked to collect on 17th. They have responded by email 3 times, telling me that I accepted the t&c's and they are refusing to refund me.
