Woolworths Online - Thank you for ruining Fathers Day!

<p> I live in the UK and as a special treat I ordered goods from the food section of Woolworths Food for a surprise meal that my mom could prepare for a family gathering later in the day.</p> <p>I booked and paid for a slot between 10 am to 1 pm on Sunday, 18 June 2017. The driver had not turned up by 3:15 pm. My mom tried to get in touch with the customer support centre in Cape Town who said they driver was on their way and would be with her in 20 minutes (the longest ever in history). Mum rang back to find out where the driver was and the call centre has closed for the day so they phoned Woolworths Musgrave who was as much use as a chocolate teapot. The plans for the afternoon were subsequently ruined and my family had to make other arrangements.</p> <p> </p> <p>Despite an email sent on Sunday, 18 June 2017 complaining about poor service no one from customer care has got in touch with me and as you can expect I am disappointed with the course of events. Whatever computer glitch you have got going on the situation could have been diffused by picking up the phone to other myself or my parents. </p> <p> </p> <p>I have used this service before in April for my mom's birthday and she told me today that the driver did not arrive on time for that occasion either. If I pay for delivery I expect it on time and in full - wouldn't you? To add insult to injury I was charged delivery! Woolworths you should be ashamed of yourselves!</p> <p> </p> <p>Not holding my breath for a response from Woolworths - I will not be using this service going forward!</p> <p> </p>