Woolworths online terrible service

I am writing to lodge a formal complaint regarding the unacceptable service and the disappearance of my Click & Collect parcel (Order # o***.

In December, I placed an order for my daughter’s school essentials, including school shoes. While I acknowledge that I did not collect the parcel within the initial 7-day window, the store has confirmed that the parcel was received. However, for the past week, I have been subjected to a runaround. Store staff claim they "cannot see" or find the parcel, despite Pargo confirming it is at the location based on their tracking information.

The severity of the situation is as follows: • Lack of Assistance: I have spent a week and a day trying to resolve this with no help from your staff, pargo staff and pick up loacation staff. I eventually had to contact Pargo myself to track the item which is still nowhere to be found.

• Time Sensitivity: School opens this Wednesday. My daughter currently does not have her required shoes because they are locked in your store/system. • Financial Impact: I cannot simply "buy another pair." Doing so would be a significant financial loss for me, as I have already paid for these items and a refund is not guaranteed as cash.

I have done everything possible as a customer to locate my property. It is now the responsibility of Woolworths to make sure i have those shoes COB tomorrow.

I require an immediate resolution by end of business tomorrow, Tuesday:

• Locate the parcel and contact me for immediate pickup; OR • Provide an immediate, identical replacement from the store floor stock at no extra cost; OR • Issue an immediate cash refund so I can purchase the shoes elsewhere before school starts.

I look forward to your urgent response. At this point can i just be refunded since i bought the items

Sincerely, Kelebogile Morema