Woolworths Online store service very POOR

Ordered items online on the 3rd of May, for Mothers day. The delivery date was supposed to be on the 9th of May, no call, no message, nothing. Called them on Tuesday the 14th of May to enquire, they will send an email to the courier. Again, no response. Call them again today, the 16th of May, they will still enquire. How difficult is it to call YOUR courier service and ask them where the hell is package so and so. Regretted online shopping, should've just gone to the store. The service is beyond pathetic.