Woolworths Online store

Never use Woolworths online store. I ordered a couple of items in the beginning of May, They failed to deliver and they eventually phoned to apologise. They said they couldn't resend my items because the service isn't allowing them to or something like that and offered me a refund. Weeks went by and I still didn't get my refund, so I sent an email and they apologised again and assured me that I would get it within 5-7 working days. It's been almost 2 month, and I'm still waiting!