Woolworths Online South Africa is a ****!

Woolworths Online South Africa is a ****! They advertise merchandise that is out of stock as if it is available. When you order, they will take your money and notify you that the order has been delivered when you have not received it. If you should complain, they will tell you that the items in your order failed to be delivered because you were not available to receive the delivery. They will promise to refund you in full and never follow through with that promise. Beware.

I bought items from the Woolworths Online store under order: o ********** 50 and made payments on the 16-April using my debit card for R1397. On 18-April I was notified via SMS that the order has been scheduled to be delivered on 18-April. No delivery was done. I received a call from ********** on 29 April at 11:07 by to schedule another delivery for 30 April. On 30 April, the order was not delivered.

On 03-May, the Woolworths Online website reported that the order was delivered successfully. When I log a complaint on their website that this information is false, they contacted me to notify me that the order was returned to the Woolworths depot since it was not delivered successfully. The depot decided to sell the items to another customer. The items that I paid for in full.

They have since promised to issue back a refund, this has not materialised.