Woolworths Online Shopping - Worst delivery service ever!!!!

<p>I ordered a few items online last week and I chose a delivery time. Order was processed and an email was forwarded to confirm the order. My delivery was due for Saturday, 11 February 2017 between 2-5pm.</p> <p>I was at home at the time but no delivery was made. I did not even receive a phone call to inform me that my order is not going to be delivered. I had to call on Sunday morning to query my order. The Call Centre agent advised that she would have to call the delivery company to find out why my order was not delivered and confirm when it will be delivered.</p> <p>Almost an hour passes and no response from Woolworths, so I called back. I was very irate and annoyed. How long does it take to find out about a delivery? I got a lame excuse that the Call Centre agent could not get a hold of the driver/s. Woolworths Online could not provide me with reasons as to why my order was not delivered on the chosen date.</p> <p>This was the second time that Woolworths had delivered my order late and there is no response to call the customer and advise as to why the order is late. I paid a delivery fee and chose a specific time for delivery. However, it appears that Woolworths cannot fulfil those delivery times. It was very inconvenient. To top it all, the one item I ordered was incomplete, the pyjama top was delivered but not the pants. I mean really, the person packing items did not notice that the item consisted of two clothing pieces and only packs 1!!!!! I had to call the Call Centre again to advise them that my order was incomplete. I was told by the Call Centre agent that they will have to send an email in order to follow-up. </p> <p>Not sure if it’s the Woodmead Woolworths that is totally terrible with their online shopping and delivery service but this is not the first time that this has happened to me, whereby my ordered was not delivered on time. Previously, my order was delivered 3 days later and broken!!!!</p> <p>Woolworths should not charge a delivery fee if they cannot fulfil the timeslots chosen by customers. Totally pathetic online shopping service!! </p> <p> </p> <p>Regards,</p> <p>Trisha</p>