WOOLWORTHS ONLINE SHOPPING THE WORST!!!!!!

The 2nd of June I placed an order with Woolworths online. They reserved the amount from my bank for the order. When the order was delivered they put the actual amount through on my bank account. Up to today I have not yet received the reserved amount back in my bank account. After numerous enquiries I have had no joy with anyone. They say they don't owe me the money and I must get the amount from my bank (Capitec) and Capitec says Woolworths must reverse it. They are playing yo-yo with me and I will not accept it. This is NOT the first time this happened with Woolworths. The last time they took the amount off my account three times and I had to wait almost four months to get this sorted. This is very unprofessional and I will advise everyone to stay away from Woolworths online shopping.