Woolworths Online Shopping Stinks

I would like to share my experiences with Woolworths online shopping division. I have had two occasions in the recent past to shop online with this retailer and to say that I am extremely disappointed is an understatement. In the first instance, I had placed an order for goods to be delivered to my pensioner mother in Cape Town. Firstly, the delay between order and actual delivery date was more than 10 days. Still I continued with the placement considering that I was not comfortable with having my Mum go out and shop at the stores. Everything was in order when the order was placed , as it inevitably is, until the date of delivery arrives and your order is actually processed. I received confirmation from my Mum that she had received the groceries. But it was only days AFTER delivery that I was informed that many of the items were out of stock and hence not delivered. I did not at the time of delivery think to check with my Mum what goods were actually delivered. My second incident involved placing an order here in JHB and given a delivery date of around 7 or 8 days. True to form on the day the order is processed, I receive a call from Woolworths Sandton that many of the goods are no longer in stock. At least this time I actually received the courtesy of a call! So my issue with Woolworths is the as follows: we are expected to stay indoors but how is this possible when your online shopping fails your customers time and time again!! Secondly, the time delays between your order date and actual delivery/processing date is so extensive that inevitably when the order is processed, the goods are out of stock. And in comparison to other online retailers, Woolworths is lacking in all respects. Your email portal is completely ineffective as queries either go unanswered or it is "answered" after a 7 day delay. Woolworths used to be the leading retailer in many respects - not any longer. How are other retailers able to get this right and you dont??? I will think twice, thrice and four times before I place another online order. Pathetic service all round