Woolworths online shopping let down

Woolworths is always a good place to shop at for quality of service and products. However, their online offering, Wrewards, and customer service departments are in a cold war with each other.

I placed my first online order back in June, and at checkout, was prompted to link my Wrewards card, but it said there was a problem. I placed the order anyway and decided to fix it the next morning. Customer service then confirmed that all my information was updated and correct and my card will work next time.

The following order was substantially larger as I now had to account for items that show as I stock when placing order but then is out of stock when it's packed, that's a whole guessing game. Turns out that the card was still not fixed and I lost an even larger saving on that order. I have since contacted them several times in store and on the phone to correct this and was again assured that it's working even though it still wasn't.

They then said they will file a ticket and I should give it a few days. Did that. Had to go back to store and call again to find out what's happening. Found out through persistence that there was still some old information they did not update. They proceeded to update it for me, however at this time I was highly annoyed by this drama and requested a manager. I was told someone named Donovan would call. He didn't.

Always had a good experience, however, I feel let down and I feel I had to go through way too much trouble to fix this, especially seeing that there is no self service option to correct this myself. Will see if I get that call tomorrow...