Woolworths Online Shopping is a pain!

On 19 Feb I placed an online order which was scheduled for delivery on 20 Feb between 10 am and 1pm. My delivery was delayed by at least 90 minutes and I requested that it be postponed to 21 Feb. On 21 Feb, my order was delivered but an item to the value of R213 was omitted. I spent at least 2 hours on Sunday afternoon on the phone to report this error and get it resolved. Nothing was done to resolve the issue on Sunday. On Monday 22 Feb, I sent emails and to date have not received a response. On Tuesday 23 Feb I called the call centre and was assured the store manager will contact me and resolve the problem. No one called me. On Wednesday 24 Feb I called again and was promised the same. In the afternoon, I received a call and the store manager took my number and promised to resolve the problem. Today, 25 Feb, nothing has been done to deliver the missing item or refund my money. I am not impressed with Woolworths online shopping. Being charged R213 for an item and not receiving it and then being ignored time after time is not acceptable. I have spent too much time trying to get to a solution and Woolworths is not making any effort to fix THEIR mistake.