Woolworths online shopping fail

Had my first and absolutely horrible experience with Woolworths Online , i ordered goodies 28 April, to date , which is now close to a month later , i havent received my order, no have they rep**** to any of my emails, and their customer care line rings for days. i wasted so much airtime trying to get through to these people. They have deducted the money from my account when order was placed, and now im sitting with that money short and no order. Pathetic service for such a big expensive brand