***** - woolworths online shopping delivery

I ordered online on the 8/4/2025 and got confirmation that delivery will be made between the 9-11 April 2025

On the 11/4/2025 after not receiving my parcel, I called the call center and spoke to Janice and some other consultants who advised that the parcel was delivered on the 9/4/2024. They promised to get proof of delivery and revert

On the 12/4/2025 Janine sent me proof of delivery which did not have my signature.

Janice and Janine who are both managers confirmed that their courier services do not require any proof of identity from the receiver of the parcel. Their process is flawed and open to *****

I want them to send me the replacement or refund by Monday the 14.04 2025

The other very suspicious thing is that my order has been removed from my history of orders on my woolworths app