Woolworths online shopping

So I've decided to order some items online from Woolies a few days ago, every went smoothly until I received my order on Monday. Only one item was in the box, I had to call twice to find out about the second item, no one could give feedback on when the second item would be delivered. No phone call whatsoever up till now. This is the first time that I receive such poor service from Woolworths. All I want to know is when my second item will be delivered, is that soooo difficult !!!

WHY DO WE AS SOUTH AFRICAS ALWAYS HAVE TO FIGHT TO GET GOOD CUSTOMER SERVICE IN THIS COUNTRY!!!