Woolworths online shopping (clothing not food)

Online purchase. I paid an extra R75 for delivery. Meant to be delivered before the 4th of December. Still waiting. Phoned customer services who say that I will have a response within 48 hours. No apology made - made me feel that I am the one at fault. “If they try to deliver three times they will send it back to the warehouse and I will be credited “ very strange thing to say when I said they haven’t tried to deliver once and I don’t want to be credited. I want the goods that I’ve paid for. Very strange customer relations.