Woolworths Online Shopping

Dear Sir / Madam, On 15 Dec 2020, I ordered a number of beach towels from Woolworths, but when I opened the package, there was one towel missing. I received the package on 23 December 2020 and sent an e-mail on 24 December 2020 to notify Woolworths of this. I sent the e-mail to all 3 addresses I could find. I received the first e-mail, from Woolworths 3 weeks later (11 Jan 2021) but it was just an acknowledgement of receipt of my complaint. On 12 February 2021 I called customer service and the lady gave me a Ticket No.: ***7 and indicated that a replacement order will be submitted. I have not heard anything yet and it's almost 2 weeks since my last call. I am really disappointed in the Woolworths online service and I doubt very much that I would make use of this service again. Regards Engela Grobler