WOOLWORTHS ONLINE SHOPPING

Item: Woolworths Retail South Africa
Rating: 1

THE WORST SERVICE EVER!!!!!!! Dear Woolworths... I order shoes, a size 5, online from Woolworths. order number: ********** 36 Purchase date: 22/12/2016 They came to deliver the shoes on the 28th of December 2016. I have ordered a size 5. I received a parcel, with a left size 3 and a right size 5. I am very disappointed, as I have planned to wear these shoes to a special occasion. They arranged for the delivery staff, to came and fetch the shoes again. But with no communication of when the right pair shoes will be delivered.... !! I phoned them on the 11th of January 2017, to enquire when my shoes will be delivered. They said that they will make arrangements, so that I will get my shoes on the 12th of January 2017. They asked me what time will be suitable for delivery, I strictly said after 16:00. So today, the 12th of January... the delivery guy phones me at 14:20, saying he is in front of my house, where am I? I told him, no one is at the house, I will be there a around 16:00. He said no I won't be there at that time. So I made special arrangements to leave work, and ask the guy if he will wait for me, in 20mins I will be at my house. He agreed, he will wait.... 14:45, I arrived at my house with NO DELIVERY GUY!! I phoned the delivery guy back on his telephone, I asked him where he was. I told him that, I was at my house. He rep****, by saying... "no I waited to long. I asked him what is his name, and then he pressed the phone down in my ear. So kindly explain to me??? Woolworths Value SERVICE - WE ALWAYS THINK CUSTOMER At Woolies, we know that we have to go that bit further to really make a difference. Putting the customer first is what service is all about. Whether your customer is a shopper in our stores or the store manager who needs a vital delivery, service is about understanding others’ needs, being willing to do more than is expected, and being a good ambassador for the Woolies brand. INTEGRITY - DOING WHAT YOU SAY YOU WILL DO Keeping our promises is important to us, whether it’s maintaining confidentiality, not accepting gifts from suppliers, or simply listening to what others have to say with an open mind. By being true to ourselves, we earn the trust of our colleagues and our customers. ENERGY - BE PASSIONATE AND DELIVER When you’re passionate about what you do, when you really care, your enthusiasm and belief rub off on others. At Woolies, you’re part of a 23 000-member team. Being part of a team means being an inspiration to others and being inspired by their successes and triumphs REALLY?? I think not! Kindly let me know how this problem can be resolved, as soon as possible. Looking forward for your reply. Juliette - ********** 419

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