Woolworths ONLINE Shopping

I registered on Woolworths online to do my shopping during the lockdown period. after all the shopping was done and paid for, I received an email from Woolworths with informationof the order and delivery date... Delivery date only on 17.04.2020. Obvioussly that was not going to work for me. I tried to phone online store - needless to say spen R150 worth of airtime just holding on for someone to ANSWER ! this was done on thhe 27.03.2020. eventually the order was cancelled although my money went through the bank. the consultant informed me hat the money will be refunded overnight ! today is the 03.04.2020 6 x days later and still no refund was made! it is currently showing as pending status not yet cleared on my side. I even contacted my Bank and they informed me that Woolworths need to refund the amount from their side. Yesterday 02.03.2020 I tried to phone again after 15min in the line waiting for someone to answer I Decided to send an email to orders@woolworths and *** NO REPLY AS WELL. I love shopping @ Woolies, but this is realy BAD