Woolworths Online service Terrible!

I was attempting an online booking for flowers to be delivered yesterday 18/02/16, however due to a technical fault I was unable to proceed after not being able to add on a message I wanted delivered with the flowers. I called the online number and Tabo I think his name was made the order for me after me explaining I am unable to order the flowers online because the booking will not proceed once I added the message it kept returning to the same screen.Tabo then went ahead and made the booking at the end I received a confirmation in my inbox and I then asked him how did he order the flowers without my message I mean how will the person know who they from. I mean this was the point of my call I COULD NOT ADDD A MESSAGE. He then asked me to mail the message and he assured me that it will be delivered with it.Yesterday the day of delivery the lady goes there to deliver taking the incorrect flowers and advised my mum she was coming back with the correct delivery. In this time my mum called me and told me she received flowers but they took them back and was returning with the correct delivery. this time again without the card -im initial reason for calling.still waiting for a manager!