Woolworths online service should get a few lessons from Amazon!

I am extremely disappointed with the poor service delivery of Woolworths as of late.

I have made more than one request for feedback with respect to an online order that was placed on the 8th May 2020.

It had generated a date of delivery of the 21st May, by the 21st May the order has still not been processed. On the 23rd May I see that my bank account has been debited and yet no delivery has been made. Today is the 25th May and nothing has been delivered nor any message about the order being late.

You can expect this kind of service from other retail stores but not from Woolworths whom I spend an obscene amount of money per annum with. Can someone have some level of decency at Woolworths to revert back to me on this complaint? Or credit my bank account with the money that was taken from me and I will move to another retail store with higher quality of service.

Woolworths you have really dropped the ball and the COVID-19 has revealed a side about your poor service. Take a hint from Pick 'n Pay, their service and partnerships are exceptional.