Woolworths Online - Service Non Existent

<p>I placed an order on 19 December, with promised delivery date being 28 December. At COB 28 December the parcel was not yet delivered. I phoned customer support first thing on the morning of 29 December only to be informed, without receiving any apology, that the parcel was not yet collected from the warehouse. The operator assured me that the parcel will arrive the morning of 30 December. I phoned customer support again this morning (30 December) to confirm delivery and was told the parcel is on its way. I requested feedback on the progress of the delivery, which off course never happended as my request for a phone call was ignored. By 15:00 the parcel was still not delivered. I phoned customer support again to find out where my parcel is. I was then informed that the parcel was never despatched as the instruction to despatch from the warehouse was not received. It is clear to me that WW does not seem to know what is going on in their business, as the stories told to me are clearly in conflict. How could my parcel be on its way if the parcel was never collected from the warehouse? It is now two days since the promised delivery date and still no apology was made to me. WW is putting the blame on the courier company which is not acceptable as they are still responsible for completing the sales transaction. Absolutely apalling service. I will never make an online purchase again. </p>