Woolworths online service leaves a lot to be desired.

I love Woolworths especially the store in Adderley Street, Cape Town. Their service is always top quality. Woolworths online service however leaves a lot to be desired. I ordered 3items online on 24 November 2021 and received confirmation that the order was being processed. Only received 2 items on 29 November. I sent an email to *** later that day to enquire about the third item. After no response I decidedto call them on Saturday morning, only to be told that the item was out of stock and that the warehouse should have notified me. It’s the third time I’ve ordered online from Woolies and each time has its own drama! When will I learn my lesson? There is a huge gap between the in store and online service which leaves me so frustrated! There is no convenience at all here!