Woolworths online service has gone to the dogs

I ordered goods online and they have yet to be delivered. For over a week now, I receive a message that my parcel will be delivered before 5 pm. When I track the order, it says I am unreachable. This has happened every day. I called Woolworths to alert them of this problem and that I did not receive any calls from the courier. Woolworths promised to come back to me and didn’t. I inboxed them on their social media page and gave me 1 call and again, no further response. I sent a message from the APP, again no response. I called again and the call centre agent tells me that the same thing another agent told me over a week before and no willingness to assist fast track the delivery. I’m at my wits end because I don’t know how to get assistance. Woolworths service has really declined over the years. It’s not what it used to be. Putty for them because other retailers sell the same merchandise that I bought. If I am not important to them, why waste my time and money with a merchant that simply does not care about it’s customers when the economy is this bad.