Woolworths online service

Good afternoon. On 10 December I placed an online order with Woolworths which included 4 bottles of wine. I received an invoice dated 19 December for an order I placed on 10 December. With the alcohol ban, I was told that I would receive the wine by no later than 24 December. I have written 100s of emails, logged requests, complaints. I sent the email to 3 different email addresses but to no avail. 100 queries, emails, questions without anybody getting back to me. Both my emails of 27 and 29 December went unanswered. I received an email from a Gerschon Fisher. When I rep**** on that, it bounced back. 3 email addresses and not one response. I have been charged for the wine, but not a word, no feedback, no communication. I am disgusted. If I receive no joy through this avenue within 18 hours, I will log a complaint with the Ombudsman