woolworths online service a disaster

on 2020/06/06 we ordered items on line from woolworths order no *** ,they respond on our request by promising tnat the order will be delivered between 11-15 june 2020 , we were happy as part of this order was meant for ****hersday on 2020/06/21 however no deliveries was made on 2020/06/15 .we called them asking when the delivery will take place , we were informed that there was a problem with it and they will get back to us , still we need to call them as they did not act at all . we later went into our order just to find out one item was removed , we once again called them , they indicate that the couler of one item is no longer available , this was done without consulting us , when we asked why did they not replace this item with a colour thaat is available they informed us that they cannot ad items , this was confusing as we already paid for this order , on numerous occasions we discussed our order with them without any success, we once again look into our order on line just to find out that another item was removed , no one bother to inform us , until today 2020/06/27 we still await our order to be delivered , i cannot believe that a company like woolworths can treat us like this , to the public out don"t do online orders at woolworths ,it is a disaster , actually we can't complain about the service because there is no service thx francois de beer cel ***