WOOLWORTHS ONLINE SENDS OLD USED ITEM

I have been a Woolworths customer for some time and was disappointed with my recent order.

*Order details:* Order Number:o*** Item: Dyson Vacuum Delivery Date: 12/05/2026

When the product arrived, the box was unsealed and secured only with old tape. On opening, I found the vacuum had multiple scratches and old hair inside. More concerning, I found an old tax invoice inside the box showing that the same unit was purchased by someone else in 2024, including that person’s contact number and address.

I immediately raised this with the Woolworths online team. I was told it would take up to 48 hours for a response and resolution.

This is unacceptable. I paid for a new product and received what appears to be a used, returned item. I have kept the product, packaging, and invoice as evidence.