Woolworths online send to me a dirty item

I ordered 3 items online on the 28th of August. Delivery was so quick I did got my order on Tuesday of the 31st August. I rush to open it as usual. It was packed nicely, Boom! One item the linen sleeve shirt pastel orange was full of something like human excrete it so disgusting when you look at. I sent email same day with pictures because it was too late to call them. Second day I call the customer service to lay a complain about that. The first person seem to not care and told me she will escalate the email to the warehouse so I must send again email. Second time I sent the email seem no call no nothing as feedback on my side. Afternoon I decided to call again the second person still told me one and a same thing. I sent again emails but no response. Thursday I call again and check did they find my email? The answer was no. I sent again one and same report. Friday again I tried to call them and send emails. He told me that still they are waiting for feedback from the warehouse so that they can send courier to come and collect the dirty item and promise me to give me a call. My question is why they pack a dirty item like this and when are they going to send a clean item because I need it? Can you please help me I'm still looking for feedback. This is my first time to experience such. It's seems as they forgot that I need this item as much as they need money.