Woolworths online ********

On the 1st August, I placed 2 online orders to which were never delivered and a month later am still waiting for my refund.

I am thoroughly disappointed with Woolworths service. This was the first time I placed an order for delivery. The first order went through then a few days later I was informed by email that there was no stock available. I then placed 2 other orders and it has been a nightmare since. Firstly their courier couldn’t deliver as they didn’t have the correct details. Two weeks later I received an email informing of this. I then called the call center number to update my details and still their courier couldn’t find me. I get deliveries on a monthly bases, three to four times on a good month however their courier couldn’t find me nor be able to get hold of me on my mobile which I had since updated. My order was finally cancelled as they apparently ran out of stock and it’s been an interesting hustle trying to get them to refund me. Firstly they couldn’t refund me on the card I used, then I gave them an alternate account number and two weeks later, I still don’t have my refund. I called yesterday 1st September to follow up and was told it should clear later in the day. I still do not have my refund and conveniently when I give them my order number today, the phone cuts. I tried 3 times and still no assistance. Mind you I mailed all their departments and to date no one has bothered to resolve this.