Woolworths online *********** consumers

Since the begining of COVID I have been spendings thousands of Rands on groceries from Woolworths online and paying for delivery to avoid my dad going to the shop. My last delivery was midsing an item and I emailed there customer service to advise of the missing item. They did reply and onfirm that they will have the mossing item delivered. Which was a few weeks ago. Since then they have failed to respond to any one of my follow ip emails. I am extremey disappointed as I would of thought that they would value customers that are spending thousands of Rands with them. Seems like we as South Africans are now expected to put up with poor customer service and being **********.