Woolworths online return policy ****

Be aware of making online purchases with Woolworths online store. They have a section for easy returns and refunds, but as they say. I made a purchase, which I decided to cancel and asked for refund the very next day. At this point no delivery of the item has been made. Communication in email has been confirmed that I will refunded 3 - 5 working days day after purchase. All good at this point. 3 days later after making purchase I received the oder at my door so I accepted the order as I have not yet received a refund. So I get a call a day later regarding my refund and in question if I received the delivery and I said yes I did receive the order at my door, but please reschedule a return of the item and this was done. At this point 3 - 5 working days have passed and I still have not a refund and a the recollection is complete. So I follow up via customer online support and now they say it will take 5 - 16 working days??? So send and email 18 days later again to follow up and now a different person responds saying that once you have signed you cannot get a refund.

I have dealt with 3 different people at this point. This tells you that Woolworths does not proper change of management between people in the returns and refund section. This also tells you that they are ******.

I will make mention of any names, but at this point I am taking it further. Keep in mind that the order that was delivered was not tampered with or opened. I provided the order in the original packagaing unopened as received as I know they a reschedule for collection will take place.