Woolworths online - Rectify your T and C's - your service is shocking and its ****************

I just tried to place an order online. Made a small selection error on an eyeliner colour. immediately phoned woolworths online when I picked up my error to ask them to rectify. all to be told it cannot be done. 2 options. receive delivery then return the item. or cancel the order and replace then pay for delivery.... there fore being forced to cancel my order.

PURCHASE ID: o ********** 18

PURCHASE DATE: 2019-05-29

VALUE: R 732.00

DELIVERY DATE: Order Cancelled

So I went through their terms and conditions. no where is this clause stated.. my order as per my profile was still being processed....

So I called back.. their staff could not find it in the terms and conditions either and had to ask their supervisor... who in turn advised its not there its just a rule... how can this rule be implemented and not put into the T and C's for the customers knowledge????? disgusting service on behalf of Woolworth and one complete money making scheme to make more money. it was merely to change an eyeliner colour from Brown to Black before the order is processed and dispatched..

I will not ever recommend Woolworth online to anyone a that is disgusting customer service and simple ****************.

Very disgruntled customer. Dichem sells the exact Items I wanted to purchase at a cheaper rate. you will never get my business again nor the business of anyone I know..