Woolworths online poor service

I purchased a suite from Woolworths online on the 1st of August 2022. On the app it stipulated that they order will be delivered to me on the 8th of August 2022. I made a telephonic follow up on the order on the 8 Aug 2022 trying to track my order and I was told that the parcel was delivered already on the 5th of August 2022 to a person called Chelelo at house no. 2339 Kenneth street in Pretoria. I told them that I do not know the person and they said they will investigate the case. Out of curiosity I went to that address and the residence there told me that they did not accept the parcel when woolies came to deliver.

I called woolies and gave them feedback and since Monday I have been using my airtime trying to track progress on this matter but they keep on apologizing for the inconvenience and not assisting me. I asked that parallel to their search they deliver the very same staff I paid for because they still have stock or give me my money back so I can go and purchase elsewhere but they refused and said I have to wait for the process to unfold.

I am so frustrated and helpless because they keep on saying they are waiting for feedback from their warehouse since Monday (08 Aug 2022).

I am asking for an intervention.