Woolworths Online Poor service

I ordered 2 items from the online store which carries a delivery fee of R25 which seemed fine for 2 items. without any notification that the one item i ordered was not in stock they proceeded to only deliver 1 item. When i called the contact centre to inquire i was just told that there is a delivery fee charged and a item was delivered. Surely they should contact you if they cannot fulfill the order placed on their site. If i was called i would have cancelled the order as it did not seem with it to pay for delivery for just 1 item. I could've then rather placed a different order and bundled my items together. The consultant was not helpful at all and had a poor attitude overall. Woolworths keeps punting their online store and for clients to make use of it as a convenient and easier way to shop but the after sales services is really poor. very disappointed.

The consultant promised to contact me back but it felt more like he was just wanting to get me off the line and move on. it has been 3 days and i have still not heard back from the consultant.