Woolworths online poor customer service

I purchased a Dyson Airstrait from woolies online store, specifically selecting the blue option. However, I received the copper model instead. Although the packaging was labeled as blue, the product inside was incorrect.

After numerous phone calls, I received an email stating: “We have received feedback from the relevant team stating that as per the stock on hand, they cannot open any products regarding this as it will be considered damaged.”

I was then advised to visit a store to exchange the item, but none of the Woolworths locations in Durban stock this product. Alternatively, I was told to arrange a courier for a refund, which will take longer.

This is wholly unacceptable. The error was on Woolworths’ part, yet there has been no attempt to compensate me for the inconvenience caused. I purchased a premium product, and as a customer, I expect to receive exactly what was advertised and ordered. For a retailer of its size and reputation, known for excellent customer service, this level of service falls far short of expectations. The solution provided by them further burdens me as the customer for their error.