Woolworths Online - ORDER NUMBER o***

I placed an order online on 4 December 2018 for 1 x Giant Pink King Protea, Product Code: ********** 771069, and chose the delivery date to be between 6pm and 8 pm on Friday, 7 December 2018.

As a precaution I decided to call the Call Center on Friday to confirm that the order will be delivered, just to get the answer that they could not process any orders due to loadshedding, but they will call me back to confirm a new time for delivery. The new time was for Saturday, 8 December 2018 between 10am and 1 pm, which was fine to me as I needed this protea for a wedding bouquet.

On Saturday at around 11 o'clock I called the Call Center again, and spoke to a lady by the name of Victoria if I remember correctly, explained to her my whole issue. She then informed that she will find out where in the process my order is, she cam back to me a bit alter indicating that the order will be delivered between 5 pm and 8 pm, which I immediately told het could not happen as we need the flower before one o'clock.

She indicated that she will try to get hold of the driver/delivery person to indicate to them that the order need to be delivered before 13:00, as we needed it for a wedding.

Just before 12:00 she called me back and said there is a problem, the store says they do not have any stock.

Firstly, why do Woolworths advertise merchandise online and when it comes to delivery, they do not have stock, should you not be looking at orders placed on Woolworths online, and ensure that you have stock available to fulfill orders placed.

Secondly why do they not keep customers updated on the status of their orders?

Thirdly, what a lame excuse that they could not process orders due to loadshedding, my question to you is, was ll the stores, offices throughout the country having loadshedding the whole day that no order could be processed?

I asked for the order to be cancelled and is now awaiting a refund of my money, and a proper excuse from Woolworths.