WOOLWORTHS ONLINE NOT DELIVERING NOR COMMUNICATING OR ANSWERING CALLS

Woolworths have been one of the primary online retailers to use when is comes to groceries (now deemed essential shopping).

I understandably struggled last week to order goods for my family, it eventually went through, I saw it out of my bank account and was scheduled to be delivered on Saturday 28 Mar - no delivery and no communication was forthcoming. When looking online it still reflects 'order processing' So I cancel yesterday as it may have been that they were still experiencing ;system issues'and they are not answering on their call centre, nor communicating to clients on the status of the order..... and place a new order - heaven knows when/if this will be delivered as this order is also still in status 'order processing' status so Woolworths has over R4000 of my funds and I have no commitment on delivery nor do I have funds returned.

There is no excuse for substandard - they system is cleary exactly that! As a family our aim is to abide by the rules 'no panic buying', order online to afford those without the means or ability oto order online to enable less foot traffic to stores and a lot safer..... here we sit, not knowing whether ordered food will arrive, but either way funds handed to Woolworths, PnP and Take-alot at this point hoping that something actually does get sent. So while all these funds are taken from my account and no deliveries are in sight, where do the funds now come from even if do go to a store (which is what i wanted to prevent in the first place!!! SO HERE WE ARE - TOLD NOT TO PANIC BUY, WISH I HAD IGNORED THIS STATEMENT! I would at least have had enough for my pensioner parents that I look after and our family pet Gucci.