Woolworths Online not as premium as you would THINK!

Woolworths ONLINE dissapoints once again. Since the start on the COVID 19 I've opted to use Woolworths Online to deliver food products and frequently purchase clothing items or gifts. Multiple purchases have been delayed, products substitute that are against my religious beliefs and today the straw that breaks the camel's back. I placed an order late last week, and was given delivery times, the delivery time passes and the items do not arrive, I give them an hour after the mentioned timeslot and contact the call centre. They escalate the matter with the courier and let me know that I should receive a call from the courier shortly. Another hour goes and no contact, I contact the call centre again, they state that the courier company has not responded and they can't contact the courier company directly so their hands are tied until they receive a response. So a birthday gift is now undelivered and the customer care centre couldn't care less. Pathetic when you pay that bit extra to buy premium items.