1 reviews | Active since Jun 2024
Woolworths Online Nightmare
Sunday 23 June 2024 I bought an air fryer from the WW online App they delivered the wrong item a day late on Tuesday 25 June 2024, despite paying for express delivery service. A big regret is dealing with their online customer service department, they have no understanding of customer service. I have never experienced such incompetence in the service industry before. After having placed several calls to follow up on when they would collect the incorrect air fryer and deliver the right one, I could never get a definitive answer and I am still waiting today 28 June 2024. I have spoken to every Tom, ****, and Harry that works there including a manager but no one, I mean no one has a clue what is happening. The height of ridiculousness was yesterday I was requested to take a photo of the air fryer and the barcode and send it back to them to demonstrate that it was the incorrect one. Their proud reasoning for this is that the box was sealed and their warehouse does not know what was inside. Can you believe this nonsense? So, notwithstanding my frustration, I sent them the pictures yesterday 27 June 2024 and still there is no update. I called today 28 June 2024 and was told that they only communicate by email with their warehouse and are waiting for them to get back with a response. So I must continue to wait. Woolworths online shopping is a nightmare and never ever again will I buy or encourage anyone to buy their online products. They are miles behind their competitors in the online business. The most appalling service.
Dear WW Team, Thank you for delivering the correct item ordered, I received the air fryer with appreciation on Tuesday the 02 July 2024. I must express that dealing with Woolworths for this online purchase was not pleasant. I will in all probability not use your online services again. Your call center staff are not customer-centric and are unable to provide definitive answers. Most promises to call back with feedback never materialised and as a customer, it felt like I was running after you to correct a mistake that you made. I did not feel any urgency on your part to resolve this speedily. It felt at most times that my complaint was a bother to you. I would ask for a reimbur*****t of the express delivery fee that I paid upon placing my order but I know that it will cost me more than the R75 to continue to run after you, so I have accepted to forgo this cost. I sincerely hope that you will reflect on this and if anything take some lessons to improve the experience of the multitude of customers that may continue to use your online service. Sincerely
Dear WW Team, Thank you for delivering the correct item ordered, I received the air fryer with appreciation on Tuesday the 02 July 2024. I must express that dealing with Woolworths for this online purchase was not pleasant. I will in all probability not use your online services again. Your call center staff are not customer-centric and are unable to provide definitive answers. Most promises to call back with feedback never materialised and as a customer, it felt like I was running after you to correct a mistake that you made. I did not feel any urgency on your part to resolve this speedily. It felt at most times that my complaint was a bother to you. I would ask for a reimbur*****t of the express delivery fee that I paid upon placing my order but I know that it will cost me more than the R75 to continue to run after you, so I have accepted to forgo this cost. I sincerely hope that you will reflect on this and if anything take some lessons to improve the experience of the multitude of customers that may continue to use your online service. Sincerely