Woolworths Online Never pays your refunds on goods incorrectly delivered

I bought and was charged for 3 side tables on Woolworths online 1. After i was charged and amount taken off my bank account, Woolworths only shipped 2 items. I was promised a refund for the 3rd item which was not shopped. Its been 6 weeks i still have not received my refund, ive had 16 emails from customer service and yet still nothing. 2. Of the 2 items that were shipped, one item was totally wrong and not what i had ordered, so i ONLY received 1 correct item. The wrong item was returned with the courier immediately, i signed the return slip stating incorrect item 3. I immediately advised customer service amd was peomised as soon as the item was received back at the warehouse i will get my refund. Its been 4.5 weeks and 18 emails to customer service and still no refund. 4. At the present moment my refund due is R4480, now in there times who can write off R4480 because of such bad service, well i cannot. 5. Im at my wits end, considering going to the consumer council and the police