Woolworths online Mess up

I am extremely disappointed with Woolworths Online and their courier partner, RAM. I placed an order to be delivered on the 6th of August and 7th and stayed at home the entire day as my partner and I work from home. Despite this, RAM falsely claimed that “no one was at home” to receive the order. This is simply untrue. No one rang the bell, no one called, and no attempt was made to deliver.

When I contacted Woolworths Online, I spoke to Kayla and Amber, but neither could give me any real assistance. Amber kept claiming that all the stores she called around my area were not picking up calls. i was on a call with her for an hour. Both repeated the courier’s false claim instead of taking steps to get my order to me. I was offered no immediate solution and was instead made to feel like the inconvenience was my problem.

I do not want a refund. I want my order delivered to me as promised, without further delay. Woolworths is responsible for ensuring that the courier they use delivers the goods purchased, and I expect urgent action to resolve this matter.

This is unacceptable service for a brand that prides itself on quality and reliability. I am requesting immediate contact from a senior representative who can arrange the delivery of my items without any further excuses.

Order Number: #o***