1 reviews | Active since Dec 2015
Woolworths Online LIES about stock
Woolworths Online think that they can just remove items from your order and it will be perfectly fine. Order 4 items, pay for 4 items + delivery fee. But no, you'll get sent 3 items, same delivery fee amount and the customer must just be happy because they didn't charge you for the 4th item (not a favour btw, it's ******* to charge me for an item I will not receive). Woolworths, please understand, paying R25 delivery for a R400 order is NOT THE SAME as paying R25 delivery fee for a R100 order. It is NO LONGER financially worth it and THIS MATTERS TO CUSTOMERS!!! I would rather wait and pay R25 petrol to go to a mall, where I could pop instore while running other errands because it will work out cheaper! How hard is this to understand??? Your customer service is terrible, your online system is terrible. Every time I've ordered over the passed few years, it's the same! I will NEVER use your online portal again, it is just amazing how you guys think this is the way an online platform should function. Please do some research - I've never had this happen at any other retailer in my well-over 10 years of online purchasing.
