Woolworths Online is Worthless

I ordered a jacket online and was presented with delivery windows. I selected one that suited me, but when the time came around, nothing was delivered, and there was no communication whatsoever.

Later that afternoon I called the Woolworths Online Call Center, where I was put on hold for over ten minutes before being told the driver cannot be reached, sorry...

The next morning I called the Online Call Center again, and was told that the driver said that our residential address is a business address (as if that would make ANY difference), and thus he didn't bother to make the delivery. Why this is an excuse eludes me.

The Online Call Center promised to speak to a supervisor about this and quickly call me back, and it is now the end of the day without any call, and no delivery, even though I paid R50 for prompt delivery of the item at a scheduled time.

I gave up on ordering through Woolworths Online 4 years ago because of service like this, and this is the first time since then that I thought I would try it out again, and it's an even worse failure than previously!

This is completely unacceptable, and considering that it is the "mighty" Woolworths makes it even more so. I definitely want the delivery fee refunded, as Woolworths most assuredly didn't deliver on their side of the contract.

And I still want the jacket that I also paid for...