Woolworths online is pathetic,no communication whatsoever!!

I made a purchase at Woolworths online on the Dec,it was supposed to be a birthday gift for my niece.I was supposed to receive my order between the 13-15 Dec which perfectly fine, a few days before the sent me an email that there was a delay and never said when I should expect my gift.No one bothered to call me to explain anything and apparently they did call me on an incorrect number(which is their fault,because I provided them with my correct number).Yesterday they decided to sent me an invoice and asked me to rate their services for a product i have not even received and the not responding to my emails.