Woolworths online is a ****, they sell refunds not the stock they confirm at time of purchase

I am super furious at woolworths.. And will make sure we get to the bottom of it so no other consumer has to suffer like me I made an online order for collection at Woolworths Galleria I ordered Tuesday, 21/12/2021. To collect 24/12 /2021. Woolworths Galleria calls on day of collection saying that items are not available. Even though i couldn't understand how, cz they should have made sure that they have stock for confirmed orders on day of delivery. They told me they only get orders on day of collection at the store. All dat doesn't make supply sense to me

I then asked them to secure stock for me at any store, they told me gateway has stock, i asked that they arrange with gateway ill collect from there.

They came back to tell me that gateway is busy to create an orders and assist me.

How is this acceptable when woolworths is actually at fault by promising me stock that they do not have

They are explaining process that dont make sense and obviously apologising cz suppliers think apologies can replace a need for the buy in the first place