Woolworths online gone wrong!

I have made numerous calls and queries to you telephonically and via email regarding two orders my daughter in law in New Zealand placed in December

Apart from most of it being ‘out of stock’, she ended up paying more than R600 for foodstuffs NOT delivered to the right address! They cannot tell me to which address it was delivered, and who signed for it. They promise to refund her, but that is not happening either.

To date....after numerous calls and enquiries, I received a email saying that the order was indeed delivered to me on the 28th! Which is impossible, but they still cannot tell me who received it! My daughter buys online and has it delivered to all her family in SA, but she has had NO response to her inquiries. I doubt she will use Woollies online again, and we will spread the news far and wide regarding this issue as we are not getting any response from them anymore. When you order online, please be careful, you might pay a lot of money for stuff delivered to ‘who knows who and where’!